We take your privacy seriously and are committed to safeguarding your personal information at MNHD (which term includes all subsidiaries of MNHD) referred as (“Company”, “we” or “us” or “MNHD”). We value you as our customer, respect your privacy and are committed to protect it through our compliance with this policy. This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information. If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Contact us Page.
The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:
This policy does not apply to information collected:
The type of personal information we collect on or through our platforms, why we collect and how we use the personal information are explained in the following:
We would use your personal data to help us respond to your queries or expression of interest and to ensure we help you find the right property that suits your needs. We may receive your personal data through one of the following channels: When you send us an enquiry, via our website/social media page/call/WhatsApp, regarding one of our properties; When you participate in one of our events or visit our stands to enquire about our properties; When you may have expressed interest about our properties through our third-party agents; When you visit our sales office or contact our sales advisors regarding any property you wish to purchase. We collect the following personal information: name, email address, phone number, nationality and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request, for example: raising an enquiry regarding a specific property. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service. Additionally, when you call our customer service center, we would maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.
We would use your personal data to help us respond to your queries or Once you have decided to move forward to purchase of a property with MNHD, we collect personal data such as name, passport, visa details, address, national ID, contact to conclude the contractual arrangements to finalize the property sale and to facilitate property registrations, handover and payment arrangements. Additionally, to conclude property sales, we are required to carry out a security clearance of our customer in compliance to local laws and pursuant to our legitimate business interest to combat any fraudulent transactions.
Your satisfaction is our utmost priority and we proactively take necessary steps to ensure you are well satisfied with our services. To help us respond to your feedback or complaints, we collect the following personal information: name, email ID, transaction details (such as service you availed) and your feedback/ complaints in the “We Care submission form”, through a survey conducted after you complete a transaction or after the completion of your call with our customer service team. We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and to take necessary steps towards continual improvement. In the event you prefer not to receive such information, you may opt out by following the instruction provided in Section – “How to opt out?”.
We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by notifying you of any events conducted by MNHD, or sending you personalized offers, discounts or promotions by our mobile application, or email (where you have agreed to receive our emails), or advertising content that is relevant to your interests. It is in our legitimate business interests to send you information about MNHD’s services and latest offers. We use your personal information such as email ID and/ or contact number to share information relating to MNHD’s services and latest offers that may be of interest to you. In the event you prefer not to receive such information, you may opt-out by following the instruction provided Section – “How to opt-out?”.
As part of our email campaigns, we track whenever you receive, open, click a link, or download any attachments from an e-mail you receive from MNHD. We will carry out automated profiling of such information to evaluate your interest in our service offerings or promotions. This processing will enable us to identify and target potential customers or business partners, tailor our marketing and provide you with relevant and timely content based on your interests, in pursuit of our legitimate business interests. In the event you prefer not to receive such information, you may opt out by following the instruction provided in Section – “How to opt out?”.
MNHD uses the personal information you provide us for a commercial purpose to help us tailor and show advertisements to you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels including social media platforms. Our third-party partners may use cookies and non-cookie-based technologies to help us show you advertising based upon your browsing activities and interests. In the event you wish to opt-out, you may do so by following the instruction provided Section – “How to opt out?”
We encourage and invite you to join our loyalty program, so that you may benefit from exclusive offers, discounts, and promotions available to members. We collect and process the following personal information: name, telephone number, email ID, and transaction history. We collect and use your personal information to fulfill our contractual obligations underpurpose the loyalty program. As part of the loyalty program, we would also send our members information regarding special offers, discounts and promotions in pursuit of legitimate business interests. In the event you prefer not to receive such information, you may opt-out by following the instruction provided Section – “How to opt-out?”.
We encourage and invite you to join our loyalty program, so that you may We provide various services to our property owners and residents such as, manage any service fees and instalment payments, facilitate any amenities booking, facilitate home service bookings etc. As part of these services we may process your personal information such as name, contact details, details of your requests in accordance to our contractual obligations to provide you the requested the fulfillment of your service and to assign the right professionals to assist your needs.
We collect/ receive personal information about you through one of the following channels:
When you send us an enquiry for Tenancy or if you were previously engaged under a Tenancy arrangement with us; When you participate in any of our sales, marketing and thought leadership events (including webinars) organized or hosted by MNHD; When our sales executive or business leaders visit events organized by external organizations (including the company you represent); We collect from our sales executives or business leaders who share a professional/ personal relationship with you; or We collect from publicly available information that you have shared on professional networking platforms such as LinkedIn.
We collect the following personal information: name, email ID, contact number, designation, and the company you represent. We use this information for the purposes, listed below, in pursuit of our legitimate business interests to share information relating to MNHD services, and possible tenancy opportunities; to invite you to future events, that may be of interest to you and/ or the company you represent; and to establish a working relationship with the company you represent.
We collect and use personal information such as name, email ID, contact number and in certain cases passport/ government ID proof to facilitate the performance of the tenancy contract between MNHD and the Organization you represent. We may also collect personal information (such as Name, contact details, passport/ government ID etc.,) of the employees of your Organization that would be stationed within our facilities for sales events to facilitate security pass clearance pursuant to our legitimate business interest and to fulfil our contractual obligations.
We collect and use Information when you enter a commercial or investment relationship (as a shareholder or buyer of one or more assets from the Group’s portfolio) with a MNHD. It is in accordance with Contractual obligations to collect the following Data either directly from you, or from the company that you work or represent: Name, contact details, phone number, postal address, email address, date and place of birth, percentage of capital and voting rights held, other data but strictly linked to the investment, etc.
We may need to process and retain your personal information to comply with legal requirements to which we are subject (for example in relation to licensing, health and safety). It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with the relevant legal and regulatory obligations.
We understand that you may not prefer for us to contact you with any offers, promotions or details of our products and services. In the event you opt-out, we may be required to maintain information such as name, email ID/contact number and the subscription(s) that you have opted out of to ensure compliance with your requests. Also, in the future, if you wish to hear from us, you may at any time, contact us to opt-in and we would be happy to keep you posted about our latest offers, promotions and/ or details of our products and services.
We may be required to process your medical information or any other health related information in the event of an accident or injury at our residential units or the communities we manage. It is our legitimate interest for the management of accidents and injuries occurring in our managed facilities. This information would also be required for the improvement of the accident prevention system (including fire protection and prevention against foreseeable natural and technological risks). It could also possibly be required for legal purposes or to prepare for and defend against legal claims.
There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information pursuant to our legitimate business interests when you visit our website or utilize our services:
The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:
The technologies we use for this automatic data collection may include:
We use these cookies for the following purposes:
We work closely with third parties and receive information about you from them as well. We also collect personal information from individuals who may refer you as a friend to our loyalty schemes or third-party agents (to whom you may have expressed interest about our properties) or products or services. We ask these individuals to confirm that you are happy to hear from us.
We may disclose personal information that we collect, or you provide as described in this privacy policy:
We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, any other purpose outlined above or to comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period, for example, till the end of the leasing contract with the organization you represent, or after your query has been addressed. In certain cases, we may retain your personal information for a longer period where extended retention periods are required by law or regulation and to establish, exercise or defend our legal rights. We will ensure that it is disposed in a secure manner when it’s no longer needed.
For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact us using the details provided in Section – ‘Contact Us’.
Your personal data security is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer, smartphone, and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information (e.g. firewalls) and to make sure that your personal information is secure with us.
We have implemented and maintained appropriate technical and organizational security measures, policies and procedures to protect your personal information from the accidental loss, unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
If you are subject to laws that provide you with such rights, you may have certain rights in relation to your personal information given below. If you wish to access any of these rights, we may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.
If you would like to access the below rights, you may contact us by completing a form on our website or by mailing us at info@mnhd.com We shall aim to comply with all requests within reasonable time in-line with applicable laws. We may not always be able to fully address your request, for example,
We will make every reasonable effort to honor your request in-line with applicable laws. In the event we require additional time due to the complexity of the request, we shall promptly inform you of the same.
You have the right to obtain confirmation as to whether we process personal data about you, receive a copy of your personal data held by us, and obtain certain other information about how and why we process your personal data (like the information provided in this privacy statement).
You have the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal data completed.
You have the right to restrict our processing of your personal data in the following cases:
You have the right to obtain deletion of your personal data in the following cases:
You have the right to object to our processing of your personal data in the following cases:
You have the right to receive your personal data provided to us and have the right to send the data to another organization (or ask us to do so if technically feasible) where our lawful basis for processing the personal data is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.
Where we process personal data based on consent, individuals have a right to withdraw consent at any time.
If you are not content with how we manage your personal information, you can lodge a complaint with a supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law. We sincerely hope that you will never need to, but if you do want to complain about our use of personal data, you can contact us in one of the ways mentioned in Section – ‘Contact us’. We will investigate and respond to any complaints we receive.
This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
In case of any queries related to this policy, you can contact our Data Privacy Office in one of the following ways.
1. Email us at info@mnhd.com
2. Call us at 16750